A Network Operation Center That Is Aligned to Your Technology Needs

Male and Female IT Engineers in Network Server Room with Laptop

Our Network Operations Center extends the capabilities of your organization based upon your business and technical requirements. We have service levels that allows you to mix and match our team for each service tower based upon your business needs.

NOCDOC delivers a professional, reliable, and cost-effective managed services model to support your infrastructure. We are agile and flexible. You select the support you need for your business and we will align our team. We can have you up and supported in as little as 30 days on average and are driven service level objectives and key performance indicators.

Our NOC Team's Operational Framework is built to Monitor, Manage, Analyze Optimize the Technology that Runs your business.

Monitor

  • Device Monitoring
  • Optimum System Visibility
  • 24/7/365 Support Services
  • Event Management
  • Listen, Ticket and Respond

Manage

  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Remediate to a Steady State

Analyze

  • Governance
  • Dashboard Analytics
  • Compliance Assurance
  • Performance Score Cards
  • Performance & Capacity Analysis

Optimize

  • Updates/ Upgrades
  • IT Lifecycle Action Plan
  • Performance Benchmarks
  • Continual Service Improvement
  • Installs, Moves, Adds, Changes

Service Level Options

In addition to the levels of services outline below, we can provide a custom service if your connected to the Internet. (i.e. specialty device, facilities, remote configuration, ATM monitoring and dispatch, coordination and remote support).

Level 1 - Monitor and Respond

  • Validated alerting by 24/7/365 Network Operations Center
  • Monitoring and ticketing portal access
  • Start validation and notification for critical issues within 15 minutes
  • Important performance issues within 30 minutes
  • All other events handled during maintenance windows
  • Connectivity and uptime monitoring
  • Essential performance monitoring
  • Event Management
  • Basic Service Center Reporting

Level 2 – Remediate and Restore

  • Includes Level 1 Monitoring – Plus:
  • Hardware, anti-virus, service/process, application, backup, virtualization and event log monitoring
  • VPN monitoring, routing protocol and interface health monitoring
  • ISP issue notification and escalation
  • Management of data backups including verifying completed backups every time
  • Additional network optimization services
  • Monthly Service Review Meetings
  • Service Usage Reports

Level 2+ - Analyze, Report and Governance

  • Includes Level 1 and 2 – Plus:
  • Patch and update management
  • Vendor management including facilitation of repairs and/or replacements of inoperable devices and proactive management of your vendor support contracts and maintenance agreements
  • Data backup verification
  • Self healing and remediation automation
  • Reporting, Analytics and Recommendations
  • Governance, Change, and Problem Management Participate

Level 3 - Manage and Maintain

  • Total Outsourcing Services for All IT Infrastructure
  • Includes Level 1, L2, L2+ Monitoring and – Plus:
  • Complete device and/or network management
  • Account and policy maintenance and management
  • VPN tunnel creation and maintenance on appropriate devices
  • Configuration management on all devices
  • Incident remediation
  • Active Directory account and group policy management

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