What is NOCDOC?

We are your source for technology support services for your organization.

Our services are delivered from our Global Service Operation Centers located in secure facilities with a dedicated team working around the clock. Our client intimate approach to providing support services works best when we are considered as an extension of your Information Technology Service operations.

Our US Based Global Service Operation Centers provides Infrastructure and Network Operations, Service Desk, Security, Engineering, and Operational support services from Australia to Alaska and from the Personal Area Network to the Cloud.

Our flexible and standards based approach for service operations was built on the ITIL framework that is repeatable and scalable and provides four key areas for alignment to your business needs. We Monitor, Manage, Analyze and Optimize your technology from small business to enterprise corporates across all verticals of business.

Monitor Monitor
  • Device Monitoring
  • Optimum System Visibility
  • 24X7X365 Support Services
  • Event Management
  • Listen, Ticket and Respond

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Manage Manage
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Remediate to a Steady State

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Analyze Analyze
  • Governance
  • Dashboard Analytics
  • Compliance Assurance
  • Performance Score Cards
  • Performance & Capacity Analysis

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Optimizing Optimize
  • Updates/ Upgrades
  • IT Lifecycle Action Plan
  • Performance Benchmarks
  • Continual Service Improvement
  • Installs, Moves, Adds, Changes

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