NOC Services
We provide a professional, reliable, cost-effective managed services model to support your infrastructure. Our operational framework is built to monitor, manage, analyze, and optimize the technology that runs your business.
Extend Your Capabilities
Know you’re covered with diagnostic services for workstations, servers, network, and other core infrastructure devices selected at a monitored site.
- Stay informed with real-time data by using our remote monitoring and management (RMM), customized for you
- Never miss an alert with dashboards and notifications in the client environment
- Expect lightning-fast response: Average Handle Time per ticket for our Level 1 Analysts is less than 30 minutes
- Leverage policy modules developed in partnership with leading hardware and software vendors for best-in-class service
NOC includes the management of incidents and changes, establishing and evolving reliable processes to identify, prioritize, investigate, and respond.
- Recover quicker with an integrated ticket management system to track diagnoses and resolutions for past issues
- Minimize adverse effects on your business as we work tor estore service to baseline performance ASAP
- Free up your resources while NOC manages patching, threat assessment, testing and deployments
- Know what’s coming with planned roll-outs organized and driven by NOC
Our analysts resolve or escalate issues using established parameters and standard operating procedures, and we can work with you to design an IT Lifecycle Action Plan.
- Our team promptly categorizes, validates, and responds to alerts so you don’t have to
- Rely on our expertise; each analyst is a skilled, qualified professional with multiple industry certifications
- Service level objectives allow you to stay focused and ensure timely and accurate issue response
- Cross-functional team collaboration provides full analysis and remediation, saving you time and effort
Just as technology continues to evolve, so should your infrastructure. NOC provides a plan for updates to ensure you continue hitting your performance benchmarks and make you as resilient as possible to threats.
- Maintain device health and performance when NOC engages in vendor management on your behalf
- Improve detection of threats through NOC technologies that protect against malware, spam, and more
- Ensure access to critical business data by entrusting NOC to establish and maintain good data recovery practices
- Bolster your cyber-resiliency with self-healing and remediation automation
Our Team
NOC Manager
Mark is an experienced Senior System Engineer with a demonstrated history of working in the computer networking industry. He is skilled in Storage Area Network (SAN), Domain Name System (DNS), Troubleshooting, Technical Support, and Microsoft Server Support. Mark graduated from University of North Carolina at Greensboro.
Service Level Options
We offer two levels of NOC services for workstations, and three levels of NOC services for core infrastructure devices such as physical and virtual servers and network devices of any size or complexity. We help MSPs work with their customers to determine both the NOC services and respective level of service required for each. Let’s explore whether a partnership tailored to your operations makes sense.