We provide a professional, reliable, cost-effective managed services model to support your infrastructure. Our operational framework is built to monitor, manage, analyze, and optimize the technology that runs your business.
Extend Your Capabilities
Know you’re covered with diagnostic services for workstations, servers, network, and other core infrastructure devices selected at a monitored site.
NOC includes the management of incidents and changes, establishing and evolving reliable processes to identify, prioritize, investigate, and respond.
Our analysts resolve or escalate issues using established parameters and standard operating procedures, and we can work with you to design an IT Lifecycle Action Plan.
Just as technology continues to evolve, so should your infrastructure. NOC provides a plan for updates to ensure you continue hitting your performance benchmarks and make you as resilient as possible to threats.
Mark is an experienced Senior System Engineer with a demonstrated history of working in the computer networking industry. He is skilled in Storage Area Network (SAN), Domain Name System (DNS), Troubleshooting, Technical Support, and Microsoft Server Support. Mark graduated from University of North Carolina at Greensboro.
Service Level Options
We offer two levels of NOC services for workstations, and three levels of NOC services for core infrastructure devices such as physical and virtual servers and network devices of any size or complexity. We help MSPs work with their customers to determine both the NOC services and respective level of service required for each. Let’s explore whether a partnership tailored to your operations makes sense.