Service Desk

Service Desk (SDX) is the lifeline between NOCDOC and your business. Whether someone needs help resetting a password or troubleshooting a complex network issue, we’re accessible, reliable, and responsive.


Support For Your End Users

Flexible Business Hours​

Once we understand the level of support you’ll need, we put together a solution to meet your needs. Our average turn-time to have you up and supported is 30 days.

The Right Tools

SDX provides a single point of contact for your team and a variety of tools to meet end user’s needs, including a proprietary knowledge-base and self-help functions.

Extend Your Capacity

SDX serves as both a connection between end users and our agents and as a point of coordination for IT groups and processes. For MSPs, we create a spoke from our support hub, which is customized for your needs and your brand.

Consistent Excellence
Service, Detail and Execution

SDX stands for Service, Detail and Execution. The principles that drive SDX set us apart. Our goal is to provide quality service, with meticulous attention to detail, and quality execution from start to finish.

Our Team

Brandon Grimes

Service Desk Manager

Brandon graduated from North Carolina A&T State University. Brandon has experience as an L1, L2, L3, Team Lead, Application Support Specialist and Microsoft Systems Engineer. As the Service Desk Operations manager at NOCDOC and with his breadth of experience, Brandon is able to expand the knowledge and skill set of each of his Service Desk team members. He cultivates a team synergy that is defined by its communication, precision, and efficiency. Brandon places value not just on being a great service desk, but a service desk that strives for excellence in service, details, and execution when working with all NOCDOC clients and partners. With a keen eye, you might catch Brandon donning homemade cosplay at a comic convention.

Service Plans and Pricing

We offer a wide range of services, and work closely with you to customize our approach to the appropriate level of service and capabilities your business actually needs. Let’s explore whether a partnership tailored to your operations makes sense.