NOCDOC Services
A Service Desk That Is Aligned to Your End User Needs
Our Service Desk provides a customer intimate experience between the end user and agent via phone, chat, email, or web form. The end users get to know our agents and reach out to them for their support needs; be it asking a simple how-to question or assisting the user through a complex problem.
NOCDOC delivers a professional, reliable, and cost-effective managed services model to support your end users. We are easy to work with and flexible. You provide the number of users in your environment, and the time of day you need support and we will put together a solution to meet your needs. We can have you up and supported in as little as 30 days on average and are driven by service level objectives and key performance indicators.
Our Service Desk Team's Operational Framework is built to Discover, Explore, Execute, Close and Solve the technology issue that runs your business.
Flexible Business Hours Support
- Standard SDX Hours 6am - 8pm M-F
- Extended SDX Hours 6am - 12am M-F
- Full Support SDX Hours 24 x 7
- SDX Bundle – AV, Patch , 24x7 SDX
Extend Your Capacity
- Custom Branded Ticket Center
- Dedicated Knowledgebase Management
- Email and URL Branding for the Partner
- Multi-Channel Access Chat/Phone/Email/Web
- Unique inbound line for each customer
- Integration with other platforms and ticket systems
Support Services
- Personal Area Network (PAN) Device Support
- Support Line of Business Applications (LOB)
- Learn and document FAQs/SOPs
- Integration with our NOC, Security and Engineer Services
- Periodic Reviews based on Client Size
- Realtime Reporting and Analytics
- Service Level Management